Service
When Your Equipment Fails, We Respond.
Equipment downtime costs you money every minute. Western Refrigeration’s service team responds fast with the parts, expertise, and accountability you need to get back up and running.
Factory-trained technicians. Coast-to-coast coverage. Genuine OEM parts in stock.
Why Our Service Works
Customer Service
We take pride in servicing what we sell. We offer a wide range of services to keep your commercial refrigeration equipment running. Our extensive service and dealer network provides customers with factory-trained technicians nationwide.
Turnkey Equipment Packages
Planning and design, warehousing and staging, delivery, supply, installation, start-up, training and after-sale support and warranty service.
Preventive Maintenance
Our Preventative Maintenance Programs will increase the life span of your equipment and will maximize your investment. We will develop a preventive maintenance and diagnostic for your commercial refrigeration equipment!
Warranty Service
At WR we ensure the best service for all the equipment we sell. We specialize in the sales, service and parts for the following types of beverage equipment, soda fountains, frozen beverage dispensers, refrigeration equipment and cooking equipment. We sell quality!
The Single-Source Advantage
For equipment purchased through Western Refrigeration:
Service and parts from the team that installed your equipment. Our technicians know your system intimately—no diagnostic guesswork, no vendor finger-pointing, no coordination headaches.
One relationship. One phone number. Complete accountability for the life of your equipment.
Our Service Capabilities
Emergency Service Response
Fast dispatch by factory-trained technicians. Every minute of downtime impacts your revenue. Service Line: 1-888-443-1946 (Mon-Fri 8:30am-5:00pm MST)
Preventive Maintenance Programs
Scheduled maintenance tailored to your operation. Catch problems before they become expensive emergencies.
Professional Equipment Installation & Start-Up
Factory-trained technicians ensure peak performance from day one: Site assessment and professional installation, System testing and calibration, Staff training and documentation.
Warranty Coverage
Manufacturer warranties fully managed by our team. One point of contact for warranty claims, parts, and service. Faster processing because we sold and installed your equipment.
Staff Training
We train your team on operation, troubleshooting, and maintenance. Knowledgeable staff prevent problems and extend equipment life.
Lower Cost of Ownership
Faster Response = Less Revenue Loss
Shorter downtime compared to coordinating multiple vendors.
Genuine Parts = Fewer Repeat Repairs
OEM parts last longer and maintain warranties. No generic substitutes
Preventive Maintenance < Emergency Repairs
Predictable costs versus expensive emergency repairs and lost revenue
Single Source = No Coordination Waste
One call handles service, parts, support, and warranty claims.
Who We Serve
Our coast-to-coast service network supports:
- Convenience stores
- Restaurants and foodservice operations
- Hotels and hospitality properties
- Multi-location chains
From single locations to national chains – backed by 80 years of Canadian expertise.
Warranty Service Request Form
